Below are some Frequently Asked Questions
Why should I choose Glencoe?
Glencoe Group has been in operation since 2006 and provides a one-stop shop for all your prefabricated timber and structural steel needs. Our in-house design teams work together to integrate the steel and timber aspects of your build, giving you that extra peace of mind.
Good customer relations, follow up and follow through are rare in the building industry these days but Glencoe Group are unique as we are committed to high-quality service, making it easy for you to build you next project.
Is Glencoe a good fit for my project?
We pride ourselves on delivering quality, service and value to all of our customers so you can get the most out of your project without sacrificing the quality of your build.
Glencoe Group offer timber and steel-frame staging for a variety of uses and applications. If you are looking for high-quality products, timely service and a friendly team to help you with your project, give us a call on 03 9728 8866 or send us an email at [email protected]
What is the benefit of combining the timber and steel into one supply package?
By having the timber and steel supply in one package with Glencoe Group you mitigate the chances of issues later on in your frame stage. Our in-house steel and timber design teams work together to model and adjust the job allowing for an integrated design giving you one less thing to worry about and fewer issues on site.
At what stage of the build should I get a quote from Glencoe?
Once you have your working drawings and engineering drawn up, we can provide you with a quote for your project. We recommend submitting these details for a quote as soon as your building permit has been issued.
How do I get a quote from Glencoe?
Simply email us at [email protected]. Ensure to include:
- Architectural and Structural Plans
- Your take off (if you are after loose materials)
- Confirmation of which products you require a quote on
- Due date, ie when do you need your quote returned?
When should I place my order?
This will depend on the size and complexity of your project so the earlier you place your order the best chance you give us to meet your timeframes. Although we can meet shorter lead times, for a small to medium project we recommend a minimum lead time of 8-10 weeks from order to first delivery. This allows us ample time to complete the comprehensive design integration phase and troubleshooting service that we’re known and respected for.
Feel free to call our office on 03 9728 8866 and ask to speak to our scheduling team who can provide you with a clearer idea based on our current lead times.
How do I place my order?
Simply provide a purchase order that nominates the quote number. Then, email it back to us at [email protected] . If you have any questions, please feel free to contact your sales rep directly.
When do I need to pay for my products?
- 50% deposit at the time of the order with the balance of each product due prior to manufacture
- 30 days from end of invoice month.
Does Glencoe offer trading accounts?
Yes! At Glencoe Group we offer 30-day EOM trading accounts to our customers. Simply ask our team to send you a copy of the accounts form.
Once the completed form is returned to us, allow our accounts team a few days to process the application as they are required to perform credit reference checks.
Who’s responsible for delivery of the products?
Delivery will be included in your quoted price but is quoted site unseen. It is assumed that your delivery will take place without obstruction or complications (including but not limited to, power lines, scaffold, debris, existing structures, poor surface quality etc.)
We always recommend that you have a representative on site to meet the truck upon arrival. While every effort will be made to unload products to your preferred location on site, the delivery driver/crane operator shall make the final decision for the final product drop location. – this is a strict safety policy.
What do I do if I have trouble installing the products?
Please reach out to your dedicated Sales Representative on 03 9728 8866.